EOH https://www.eoh.co.za/ Our purpose is to SOLVE Wed, 18 Oct 2023 07:47:38 +0000 en-US hourly 1 https://wordpress.org/?v=6.1.5 https://www.eoh.co.za/wp-content/uploads/2019/09/cropped-favicon-1-32x32.png EOH https://www.eoh.co.za/ 32 32 PRESS RELEASE: EOH is pleased to report a continued improvement in performance with a 35% increase in operating profit from continuing operations https://www.eoh.co.za/press-release-eoh-announces-35-increase-in-operating-profit/ Wed, 18 Oct 2023 07:30:47 +0000 https://www.eoh.co.za/?p=17401 EOH is pleased to report a continued improvement in performance with a 35% increase in operating profit from continuing operations Highlights for the year ended 31 July 2023 include: EOH generated a 35% increase in operating profit from continuing operations to R135 million The successful rights issue and capital raise allowed for R678 repayments [...]

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EOH is pleased to report a continued improvement in performance with a 35% increase in operating profit from continuing operations

Highlights for the year ended 31 July 2023 include:

  • EOH generated a 35% increase in operating profit from continuing operations to R135 million
  • The successful rights issue and capital raise allowed for R678 repayments in debt and the restructuring of debt facilities with a single lender at significantly reduced interest rates
  • Group net debt now stands at R683 million.
  • Gross margins maintained at 28% for the year despite deteriorating market conditions
  • R94 million invested in growth initiatives
  • Restructured operations into key pillars aligned with executives responsibilities under new long-term contracts

Despite a deteriorating local economy and significant headwinds in the public sector, EOH’s continuing operations managed to deliver revenue growth of 3%, an increase in operating profits of 35% and a halving of net loss after tax from R160 million in FY2022 to R81 million for the year ended 31 July 2023.

At a divisional level, the International business delivered excellent growth of 23% in revenue largely driven by the Group’s Middle East operations. This solid performance flowed through to an EBITDA level with a 41% increase to R56 million. The IT Infrastructure business has also delivered good growth of 15% driven by new client acquisitions in the mid-market space as the business continued to tailor its offerings. Our Digital Enablement business also showed good growth at 7% as it continued to see customers accelerate their digital strategies.

The turnaround in the EasyHQ business was completed during the year and this division recorded a 33% increase in EBITDA to R121 million despite experiencing a 5% reduction in revenue as unprofitable contracts were closed out over the 12 month period. EasyHQ houses the Group Risk and Compliance “as-a-service” IP that has been created over the past four years and is an exciting business for EOH’s platform growth.​

The biggest remaining challenges are in the Enterprise Applications and Software Reseller Business and the Nextec Infrastructure and Consulting businesses. Both these divisions have new leadership and are core focus areas for 2024.

Stephen Van Coller, group CEO, commenting on the results said “It has been another year of improvement and great change at EOH with the successful capital raise and restructuring of our debt facilities, re-alignment of our operations into autonomous pillars and over R90 million invested into growth initiatives. Despite the deteriorating market conditions and lack of public sector spend and SOE technology investment, our businesses have delivered solid  improvements in profitability and are well positioned to continue this trend as our growth strategy and operating model gain traction.”

Van Coller has agreed to extend his initial five year contract for another six months but has asked the Board not to consider an extension beyond the 31st of March 2024 at which time he will officially retire from the Board. Van Coller says: “It has been quite a journey and not what I expected when I accepted the CEO role in 2018. Nevertheless I am immensely proud of what we have achieved as a team. EOH today is a sustainable company which lies at the heart of South Africa’s ICT ecosystem and plays an important role in everyone’s lives. It has great potential both locally and internationally, and now is an appropriate time to hand over to new leadership to guide the company through this next chapter.”

Stephen will, however, remain available to the Board after the 31st of March, as required, to help with a smooth leadership transition and to complete any projects that require his continued involvement.

Following group CFO, Megan Pydigadu’s resignation, as announced on the 25th of  July 2023, the Board has appointed Marialet Greeff as the Interim Group Chief Financial Officer. Greeff has been with the Group since 2019 and is currently the Group Executive for Treasury, Tax and Regulatory Finance. Marialet is a CA(SA) and has played an integral role in both the finance function and the restructuring and turnaround process since joining EOH in 2019.

The successful rights offer has, in addition to largely rectifying EOH’s capital structure, has also given the EOH Board the freedom to consider the next chapter for the Group. EOH Board Chairman Andrew Mthembu says:  “We are hugely grateful to both Stephen and Megan for their leadership which has resulted in a sustainable, growing business. As EOH has changed its strategic focus and significantly decentralised its head office functions over the past year the Board has the necessary time to undertake a thorough skills assessment as part of the recruitment of a new CEO and CFO. Importantly to ensure business continuity the Board has signed four year contracts with the heads of the respective operational businesses namely Marius De Larey, Brian Harding and Fatima Newman.”

Please see attached the full SENS announcement.

For media enquiries please contact:

Janine Gertzen Janine@theNielsenNetwork.com +27829238054

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The next phase of digital transformation https://www.eoh.co.za/the-next-phase-of-digital-transformation/ Wed, 06 Sep 2023 07:23:05 +0000 https://www.eoh.co.za/?p=17090 EOH's Ziaad Suleman talks about the emerging technologies that will give businesses a competitive edge. EOH has reached stability and considers itself a business at the forefront of the Fourth Industrial Revolution (4IR). Managing editor Reabetswe Rabaji sat down with Ziaad Suleman, chief commercial officer of the group, to learn why businesses need to step up their digital [...]

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EOH’s Ziaad Suleman talks about the emerging technologies that will give businesses a competitive edge.

EOH has reached stability and considers itself a business at the forefront of the Fourth Industrial Revolution (4IR). Managing editor Reabetswe Rabaji sat down with Ziaad Suleman, chief commercial officer of the group, to learn why businesses need to step up their digital transformation and which emerging technologies will give them a competitive edge.

Q: Digital transformation has become an overused and often misused term. Is digital transformation in the true sense of the word still relevant for business?

A: Yes indeed. Businesses still need to grapple with digital transformation to remain relevant and thrive in the digital economy. This transformation is not only about updating technology but developing strategic thinking and business culture. New ways of thinking prepare the way for new ways of working, which is such a big trend today.

Q: What happens to businesses that neglect their own digital transformation?

A: Quite simply, they get left behind and may well lose their relevance. Business leaders who don’t take advantage of the opportunities of the digital era are forgoing growth and retaining talent. Increasing innovation and constant good disruption in business means that leaders need to be agile, ensuring that their offerings and business models are relevant and essential.

Q: How is the digital economy changing the dynamics in business?

A: In a digital world where business can’t only count on customer loyalty, business leaders must ensure that their connectedness to their customers is based on the quality of their offering, on customer-centricity and ease of service, on fairness and value. Added to this is the requirement of customers, whether it be consumers or business, requiring instant service with zero latency. In order to achieve the same, one needs to rely on technology to obtain efficiencies and scaling. No longer can business be totally independent and self-fulfilling. Like technology requires integration,it is about building out a value-added ecosystem of partners that are complimentary.

Q: How should business leaders make sense of these shifts?

A: To unpack these complexities and make the correct business decisions, one cannot rely on one’s own business or industry insights. We need to augment the same with data and artificial intelligence to enable rational, data-driven decision-making. Because the volume, variety and velocity of data is now unparalleled and increasing exponentially in complexity, it is essential to have a strategy to unpack both structured and unstructured data. The insights gained from data analysis can help businesses strategically differentiate themselves. Equally important in the digital age is the building of platforms to leverage scale and to disrupt traditional partnering models in the industries where you operate.

Q: Which digital trends do business leaders need to watch this year?

A: A multitude of technologies are converging in the fourth industrial revolution (4IR), bringing us tremendous benefits and insights. We have data and artificial intelligence (AI) including ChatGPT, the cloud, the Internet of Things (IoT) including sensor technology, 3D printing, automation, blockchain and many more. These technologies provide us with better solutions, whether as a consumer, enterprise or society.

Q: Let’s get into the nuts and bolts of current tech developments. How will computing power take us into the next phase of digital transformation?

A: In this interconnected world where devices, appliances, computer systems and machines speak to each other and produce masses of data that require instantaneous processing, high-performance or Quantum computing is fundamental to the evolution of digital transformation. It requires considering optimally integrated systems, whether they are on-premise, off-premise or hybrid in the cloud. As the Data complexity increases and 5G and 6G take effect, the need grows for better computational power and ESG measures.

Q: Going back to data. Why are data and data insights the key differentiators in business?

A: Masses of converged data from multiple sources such as mobile, email, social channels, workloads and sensor technology have value that can be unlocked through deep learning, machine learning and other forms of AI. Therefore, together with other aspects of the 4IR, the key elements of AI such as natural language processing, expert systems, robotics, intelligent agents, and computational intelligence must be infused into solution sets. The ultimate value derived from data insights depends on how business leaders apply those insights.

Q: EOH is at the cutting edge of the 4IR. What are you offering businesses that want to accelerate their digital transformation?

A: We offer the end-to-end capability of supporting customers along their digital journey including infrastructure, managed services, software solutions, operational technology, digital enablement and skills. We lead with advisory to co-create solutions that achieve customer objectives through our dedicated expertise.

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Making ChatGPT and other AI tools work for business https://www.eoh.co.za/making-chatgpt-and-other-ai-tools-work-for-business/ Sun, 23 Apr 2023 09:36:12 +0000 https://www.eoh.co.za/?p=17060 It has long been predicted that artificial intelligence (AI) will trend this year, with companies across the world using this emerging technology in various ways to make their businesses more efficient. ChatGPT’s entry into the field of mainstream technology is shining an even brighter spotlight on AI, with many people and businesses looking to adopt [...]

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It has long been predicted that artificial intelligence (AI) will trend this year, with companies across the world using this emerging technology in various ways to make their businesses more efficient. ChatGPT’s entry into the field of mainstream technology is shining an even brighter spotlight on AI, with many people and businesses looking to adopt this popular tool and other specialist AI programmes. But what is a viable way of applying tried-and-tested, specialist AI tools in your business or experimenting with ChatGPT as a professional?

Alex Pryor, Head of Digital Innovation at EOH, Neil van Wyngaard, solution architect at iOCO Digital, a proudly EOH company, and Nicole Adriaans, business executive: data and analytics at iOCO, provide some insight and practical examples.

Alex Pryor: ChatGPT continues to make headlines because it is the first mass adoption of an AI technology driven by a natural language processing (NLP) engine. The platform has had the quickest uptake by 100 million users compared to other new AI technologies. ChatGPT brings AI to individuals across society, whereas we previously needed corporate investment to take advantage of machine learning technology.

ChatGPT can be very useful, but because it has been trained on the internet and not only on reviewed sources like Wikipedia and scientific articles, you also currently need to verify all the information it provides you with. However, it becomes very useful when you integrate your application programme interfaces with ChatGPT. For example, you take the NLP engine, and you train it on a very specific data set, like a Governance Risk and Compliance (GRC) data set.

Since the public launch of ChatGPT, Open AI has launched GPT4, which is described as a powerful general, multi-modal technology. Google and a host of other tech giants and start-ups are also making substantial investments in AI tools. This strengthens the view that the next version of ChatGPT or Open AI will be capable of doing a lot more, much faster, and more accurately.

Business applications of ChatGPT

At this point, ChatGPT can be applied in the workplace to improve productivity. For example, a marketer writing an article could use it to brainstorm ideas on a topic and quickly gather information for an interesting piece. They could engineer their prompts so that the tool gives them unique ways to generate content and even suggests writing styles and formats.

Businesses can use ChatGPT alongside automation to conduct repetitive casework more smartly and productively. While Microsoft is incorporating AI into Teams to enhance features like minute-taking, AI can be added to chatbots to make them a lot smarter, if they are trained on the correct data sets.

What’s exciting about this type of generative AI is that it leverages AI algorithms that enable the use of existing content like text, audio files and images to create new, plausible content. It allows computers to abstract the underlying pattern related to the input and use that to generate similar content.

Businesses considering using ChatGPT, or any emerging technology, must understand its pros and cons. When using ChatGPT, the best approach is to pick one use case in a business and try it out. But it’s not a good idea to put anything mission-critical on it for now. It must be deployed where a business has manual, repetitive tasks, and be injected into creative spaces to support the work, but not to take over any processes. The result might be that some tasks are completed faster than they used to be.

ChatGPT has brought the possibilities of AI into the public arena and fired up the imagination of many. It offers us the opportunity to do the manual and repetitive tasks associated with business far more quickly, saving costs and improving efficiencies. However, ChatGPT is just one technology in a vast pool of available AI resources, and specialist AI models and programmes must be used for specialist tasks and industries.

Neil van Wyngaard:

Efficient execution of repetitive tasks

Specialist AI can be applied in the business world where people are doing repetitive tasks that have clearly defined rules. A good example of how specialist AI is being used to benefit local financial institutions is a “document-understanding solution”, one EOH has developed for a bank and home loan lender. This AI tool quickly and efficiently compares the personal and income information that loan applicants supply to the institutions with the data on their various verification documents. It highlights any discrepancies between the two sets of information, makes the necessary corrections and even identifies potential cases of fraud.

The AI automation tool makes the processing and verification of the applicants’ information extremely efficient – it evaluates a single application in seconds while the manual processing of applications could

involve a team of 40 people who process several applications over a few days. The obvious benefit of the tool is that it enables organisations to complete a much higher volume of transactions per day.

ALSO READ: ChatGPT won’t take my job but it might take my therapist’s

Businesses across retail, financial, manufacturing and other sectors are increasingly adopting AI automation tools such as procure-to-pay, an EOH solution that manages the process of receiving and processing vendor invoices from start to end. We have built bots that pick up emails with invoices, open up the accounting system, and process invoices. The system is proving very popular, with companies across sectors showing more and more interest.

Businesses that want to experiment with AI or use it to solve a business problem must first establish if there is an existing AI tool on the market that could address their needs. In a greenfield scenario where a company wants to build its own AI, they could make the investment worthwhile by selling it to other organisations.

Generic AI versus specialist AI

A generic AI tool like ChatGPT that is open to different data sets is unlikely to add value to specialist business areas. This is because an AI application (with a specific data set) has to run in the context of a specific area, task or challenge to be effective. Simply put, where you have a specific objective, the AI tool must be built for this purpose to be meaningful.

The reason there are so many different AI companies is that each company focuses on a niche area and has its own machine learning models and data sets that are not shared with others. So there won’t be one ChatGPT or AI tool that will answer every question.

Nicole Adriaans:

Precursors to ChatGPT and AI

The precursor to AI tools, namely advanced predictive analytics, has been applied by businesses for decades. Traditional advanced predictive analytics was the natural evolution of the descriptive analytics that businesses had in the form of their business intelligence and dashboards. For example, the banking sector has been running predictive analytic models for a long time, but it has been running it on the Statistical Analysis System. The difference now is that machine learning technology makes the process much faster.

Application in banking and retail sectors

Almost any sector could put NLP technology to good use. Retailers typically use specialist AI tools to customise their offerings to customers. Because AI allows them to glean a lot more information about individual customers, they can offer them products and deals that would appeal to them the most. AI helps the retail sector to retain its customers and build customer loyalty.

A popular application of specialist AI in the retail sector is call centre optimisation: an NLP engine can read the sentiment in a caller’s voice and smartly reverts calls to senior staff members when it deals with an irate customer. The result is that issues are de-risked or de-escalated.

In the banking sector, specialist AI is deployed to help prevent and detect fraud. Network analytics that identifies connections between customers based on internal and external data enable banks to establish who is connected to someone with fraudulent behaviour and allow the institutions to put more financial controls in place. Banks are also applying data science in a smart way in the field of agricultural lending.

Some industries in South Africa are excelling in the adoption of AI. The challenge is the proliferation of AI in communities and the public sector. State enterprises and departments need to use it; we need to get the country up to the point where all sectors trust and buy into it.

Alex Pryor is a seasoned technology executive. She is Head of Digital Innovation at EOH – one of Africa’s largest IT companies – where she focuses on identifying and implementing emerging technologies that drive business growth and value. Alex speaks regularly at industry conferences, where she shares her expertise on topics such as emerging technology, blockchain, innovation, and women in leadership.

Neil van Wyngaard is an experienced solution architect at iOCO Digital, a proudly EOH company. He is an accomplished engineering professional with a proven track record in the information technology and services industry. Neil has a passion for education and helping others to grow professionally.

Nicole Adriaans is the Business Executive for Data and Analytics at iOCO, a proudly EOH company. She has successfully led the design and implementation of data and analytics solutions across the business value chain from omni-channel to omni-digital initiatives since 2009. Nicole is devoted to empowering women in the tech industry.

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PRESS RELEASE: EOH generates R110 million in operating profit for the first 6 months of FY2023 compared to R100 million for the full 12 month period ended July 2022 https://www.eoh.co.za/press-release-eoh-generates-r110-million-in-operating-profit-for-the-first-6-months-of-fy2023-compared-to-r100-million-for-the-full-12-month-period-ended-july-2022/ Wed, 05 Apr 2023 06:54:11 +0000 https://www.eoh.co.za/?p=16584 EOH is pleased to report sustained operating profitability during the 6 months ended 31 January 2023 and the subsequent deleveraging of the Group’s balance sheet post the capital raise after the half year end. Highlights for the period include: R110 million in operating profit from continuing operations, compared to the R100 million for the [...]

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EOH is pleased to report sustained operating profitability during the 6 months ended 31 January 2023 and the subsequent deleveraging of the Group’s balance sheet post the capital raise after the half year end.

Highlights for the period include:

  • R110 million in operating profit from continuing operations, compared to the R100 million for the full year end 31 July 2022
  • Revenue from continuing operations increased 8% despite a challenging local operating environment
  • Gross profit margins remain stable at 29%
  • R48 million invested into the business as part of our GET strategy
  • R600 million new capital raised post half year end used to reduce debt levels to R673 million, creating an efficient capital structure and a significantly reduced interest charge going forward
  • Cash balances at 31 January 2023 of R234 million and a normalised debt structure with a single bank

Despite the challenging operating environment EOH achieved revenue growth of 8% for the period with sustained operating profitability. The largest operating division, Digital Enablement led the way with a 20% increase in revenue and 24% increase in EBITDA at improved margins. The international diversification strategy delivered benefits with the Middle East, Europe and UK businesses showing excellent growth of over 45% to R257 million. At 33% of our Digital Enablement revenues, the international operations are becoming key contributors.

The IT Infrastructure Services, Enterprise Apps & Software and Infrastructure Solutions divisions all saw pleasing revenue growth over 10%. The Operational Technologies business had a challenging trading period primarily due to delays and the inability to close SOE contracts, resulting in a 10% reduction in revenue. This business is fairly reliant on SOE’s and mining in South Africa but diversification initiatives have started with investments into West and East Africa through the exclusive AVEVA rights, as well as a focus on manufacturing and FMCG clients in South Africa.

With the improved operating performance and outlook in FY2022, the Board was able to approve an R80 million strategic investment into the  business of which R48 million has been invested in the first 6 months. Additionally the recent successful capital raise significantly reduces interest charges. Going forward, EOH will further accelerate its organic growth strategy, especially on the back of the pleasing results being seen on the initial investments.

Looking forward, the EOH executive and Board is excited with the momentum that has built over the past 6 months. Compared to the previous six month period (H2-2022) all key metrics have improved, with revenue increasing 5%, gross profit 13%, adjusted EBITDA 112% and profit after tax 82%.

Furthermore, with the completion of the asset disposal process to deleverage the company, EOH now has a stable portfolio of businesses with a coherent go-to-market strategy. The Group will approach the market through four key product pillars; namely Digital Enablement, IT Infrastructure Services, Operational Technologies and EasyHQ. The International business outside of Sub-Saharan Africa will focus mainly on Digital Enablement and selling of own IP Platforms. The Executive Committee has also been aligned along these pillars, improving efficiency and accountability in our reporting structures.

Stephen van Coller, EOH Group CEO commented: “Having successfully completed our capital raise to normalise EOH’s capital structure, I am excited we can now turn our full attention to our Growth-Efficiency-Talent strategy. Our initial growth investments are showing great results and we will continue to build on this momentum, whilst maintain our focus on cost efficiencies and making EOH the employer of choice in the IT industry. We look forward to the next phase of our journey working with our many clients to enhance their business through industry leading information and digital technologies.”

For the SENS announcement please follow the link https://www.eoh.co.za/investor-relations/sens/ and to view our results presentation please follow the results presentation link

Ends.

5 April 2023

For any media queries please contact:

Aprio Strategic Communications

Michael Rubenstein

michael@aprio.co.za

0829037797

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FD Megan Pydigadu: AI’s potential for business efficiency highlighted by ChatGPT https://www.eoh.co.za/fd-megan-pydigadu-ais-potential-for-business-efficiency-highlighted-by-chatgpt/ Tue, 07 Mar 2023 05:50:18 +0000 https://www.eoh.co.za/?p=17051 Megan reveals the potential of ChatGPT, and how it can help businesses navigate the new future. ChatGPT has brought the possibilities of AI into the public arena and fired up the imagination of the world in doing so. “It is an exciting proposition of the potential of what AI may be able to do [...]

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Megan reveals the potential of ChatGPT, and how it can help businesses navigate the new future.

ChatGPT has brought the possibilities of AI into the public arena and fired up the imagination of the world in doing so. “It is an exciting proposition of the potential of what AI may be able to do in the future,” says EOH group FD Megan Pydigadu.

She explains that, while it is still largely focused on word and natural language content, if you could take it and overlay it in large, structured data fields, the opportunities and efficiencies for business could be significant.

“The technology’s natural language understanding and ability to quickly generate content has made it one of the fastest adopted technologies ever, offering businesses the possibility of doing some of their manual and repetitive tasks much faster, saving costs and improving efficiencies,” she adds.

Megan explains that the generative AI can offer shortcuts, especially in the areas of large text analysis, data capture, idea generation, marketing and even IT development services. “As an organisation, we offer training and assistance in using ChatGPT most effectively, and where the tech has sparked businesses’ interest in AI in general, our data division can train machine learning models to deliver results and insight that cater to their specific business needs.”

EOH can also help to build and improve chatbots by linking them to natural language AI application programming interfaces (APIs).

“However, I must highlight that ChaptGPT’s responses are based on pattern recognition,” Megan cautions. “This means that, while it provides answers that sound convincing, they are not necessarily accurate. One can often spend more time on validating information than doing the work manually to begin with.”

She adds that ChatGPT is also only as good as the prompts you give it. “If you don’t specify the audience, goals or full parameters, you will get limited results.”

That said, ChatGPT is only one of a vast pool of AI resources available, and specialist AI models and programmes should be used for specialist tasks and industries.

“ChatGPT is not going to replace the workforce, but as the technology improves, it, and similar tools, will vastly improve the efficiency of business,” Megan concludes.

This article was NOT written by ChatGPT.

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Taking responsibility for using AI for good in Africa – CIO Africa https://www.eoh.co.za/taking-responsibility-for-using-ai-for-good-in-africa/ Wed, 15 Feb 2023 05:54:00 +0000 https://www.eoh.co.za/?p=17054 AI’s great potential demands even greater responsibility. By Ziaad Suleman, chairman of the BRICS Business Council: 4IR and digital economy working group and EOH’s group chief commercial officer Artificial intelligence (AI) is enriching various aspects of our business and private lives: it drives the business strategies, operations and marketing activities of our enterprises and [...]

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AI’s great potential demands even greater responsibility.

By Ziaad Suleman, chairman of the BRICS Business Council: 4IR and digital economy working group and EOH’s group chief commercial officer

Artificial intelligence (AI) is enriching various aspects of our business and private lives: it drives the business strategies, operations and marketing activities of our enterprises and illuminates our personal searches for trips to take and series to stream.

It is one of the technology trends that will take off in 2023 as businesses are set to adopt it more widely to streamline their activities and boost their bottom lines. For this reason, we must take a closer look at the capabilities of the technology and how to use it for the greater good of our economy and society.

We often talk about the Fourth Industrial Revolution (4IR). This is a term that is used loosely but refers to a complex phenomenon – the convergence of many technologies that hold tremendous insight and benefits for us all. It includes such things as AI, the cloud, security, the Internet of Things (IoT), 3D printing, automation and blockchain and so many more. These technologies provide us with enhanced offerings and solutions, whether as a consumer, an enterprise or society as a whole. The advantages are manifold and transcend all boundaries, truly making the world a global village.

When we merge the masses of data we derive from multiple sources such as mobile, email, social channels, workloads and sensor technology, we have the convergence of a plethora of data. However, without deep learning, machine learning and other forms of AI, it is humanly impossible and impractical to break down and digest this data and turn it into valuable information.

We certainly face this challenge already today, while we will collect a much larger amount of data in future. Given the rate at which AI is developing, we will no doubt require the processing capability of quantum computing, which underlines the importance of 4IR technology and the tremendous benefits of AI. The solution sets we develop need to combine the components of 4IR with the key elements of AI, such as natural language processing, expert systems, robotics, intelligent agents and computational intelligence.

I agree with many who believe that Africa is the next frontier of economic growth. We need AI to leverage this opportunity to connect with and serve the multitude of people on the continent, both urban and rural. The following statistics illustrate this:

  • A McKinsey survey in 2021 found that 56 percent of companies have adopted AI in at least one function within their organisation.
  • A PwC report this year found that 96 percent of business respondents intend to use AI simulations like digital twins. Simulations are a very popular application of AI, as they can speed up risk analysis, provide insights, predict supply chain dynamics, and perform other important functions.

From a BRICS perspective, China is one of the global leaders in AI in the areas of technological development and market applications. Africa and South Africa’s ongoing engagement with other BRICS countries is leading to more learning, collaboration, innovation and trading opportunities. In Africa, we are seeing more SMMEs emerging and more investment going into SMMEs and startups in the tech world to solve daily challenges and better society.

I passionately believe that if we continue to increase the deployment of AI, we can derive benefits in the following areas:

  • processes such as planning, problem-solving and reasoning
  • productivity, achieving an increase of at least 40 percent, which would allow people to spend their time more effectively
  • education and learning, including automatic marking of scripts and online learning to teach digital skills at scale, which will lead to the creation of economic opportunity with more people having purpose and meaningfully contributing to the economy
  • security, such as cameras and voice-layered analytics
  • pharmaceutical and medical: for example, delivery of medical supplies (blood or other) using drone technology and improved patient care because doctors are able to spend more time with patients
  • agriculture: for example, farmers using data about weather patterns to make informed decisions
  • cybersecurity
  • manufacturing and automation
  • tourism: for example, using AI in marketing and managing fluctuating rates based on demand
    e-commerce (a large economic growth sphere), particularly in online shopping, customer services and customer experience
  • revenue generation
  • risk management
  • sentiment analysis.

Responsible use of AI

Another trend which is emerging in Africa is low-code or no-code AI that allows for the democratisation of AI and data technology. This means that people can customise AI with only written or voice instructions that don’t require complex technical knowledge.

Google CEO Sundar Pichai has claimed that AI will be more transformative for humanity than electricity and fire. If this is the case, as I certainly believe it will be, deriving benefit from AI comes with responsibility like other advantages that we enjoy in life. We particularly need to ensure that the AI we develop does not hold prejudicial bias. The AI we use and rely on must be founded on integrity.

In Africa, there is a dichotomy between developing and frontier (pre-emerging) countries, developing and frontier markets. There are also different categories of enterprises and contrasts in society. The culturally diverse landscape demands that AI needs to be interpreted to deliver fair and unbiased outcomes. There are also concerns over data privacy and a need to ensure that developers of AI respect fundamental human rights.

An appreciation of these challenges is becoming more and more prevalent as many businesses have acknowledged the social risks posed by AI and are looking to mitigate them by designing technology that is aligned with equitable values, including fairness, explainability, privacy and beneficence. In this way, companies can use AI systems to make progress toward social goals while also mitigating harms that could impact the social elements of environmental, social and governance (ESG) considerations.

The benefits of data analytics and AI are undeniable, and Africa can continue to benefit from these developments. AI has the potential to address a range of social problems, including sustainability. The climate crisis and the degradation of the physical environment are complex problems that require the most innovative and advanced solutions at our disposal. The real value of AI therefore lies in its ability to facilitate and foster better environmental and social governance, rather than merely being a tool to reduce pollution, poverty and resource depletion.

As AI permeates our lives more and more, these are some of the issues that we need to grapple with:

  • The ESG mandate, which presents many challenges as the topic is broad and complex with many competing frameworks and a lack of regulation.
  • The need for an increased focus on ethical and responsible use of AI and how to mitigate bias (particularly gender and racial bias).
  • The ethical and responsible use of personal data.
  • Energy efficiency as deep learning models consume large amounts of energy.
  • A holistic approach to governance that includes processes, policies, regulations and standards.

We certainly cannot allow machines learning from data to operate in a completely unsupervised vacuum. Man and machine must work in harmony, with humans taking responsibility for extracting the value of 4IR, especially responsible AI, to uplift society and grow our economies.

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PRESS RELEASE: EOH announces final terms of rights offer https://www.eoh.co.za/today-eoh-released-the-final-terms-of-its-rights-offer/ Thu, 19 Jan 2023 09:00:54 +0000 https://www.eoh.co.za/?p=16411 19 January 2023, Johannesburg: Today EOH released the final terms of its rights offer and its specific issue of shares to its strategic investment partner Lebashe Investment Group. Salient points On 13 December 2022 at the Company’s EGM, EOH shareholders voted unanimously for EOH to proceed with the rights offer. The combined capital raise [...]

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19 January 2023, Johannesburg: Today EOH released the final terms of its rights offer and its specific issue of shares to its strategic investment partner Lebashe Investment Group.

Salient points

  • On 13 December 2022 at the Company’s EGM, EOH shareholders voted unanimously for EOH to proceed with the rights offer.
  • The combined capital raise from the rights issue and specific issue will amount to R600 million.
  • EOH has received irrevocable undertakings from existing shareholders representing 30% of the issued shares to follow their rights in full.
  • EOH has underwriting agreements with Aeon Investment Management Proprietary Limited, Anchor Capital Proprietary Limited and Visio Capital Management Proprietary Limited to subscribe for any shares that have not been subscribed for by existing shareholders.
  • The irrevocable undertakings to follow rights and underwriting commitments have de-risked the process and guarantees that R600 million will be raised.
  • The rights offer issue price of R1.30 represents a discount of approximately 30% to the theoretical ex-rights price (“TERP”) which is in line with the average discount to TERP of the last ten rights offers of similar sized offerings relative to market capitalisations.
  • Given the structure of the rights issue all existing shareholders who follow their rights will experience no dilution in their shareholding.
  • The proceeds of the rights offer and specific issue will be used to settle the majority of the senior bridge facility, reducing interest payments by approximately R100 million per annum. Further, Standard Bank of South Africa Limited (acting through its Corporate and Investment Banking division), has, subject to a successful conclusion of the capital raise and fulfilment of conditions precedent, approved new long-term facilities of R700 million and general banking facilities of R500 million to replace the existing debt, which significantly reduces the margin above JIBAR that EOH pays (for details click here). This brings the facilities in line with normal corporate facilities available in the market and significantly reduces the onerous administration of a four-lender syndicate.

EOH Group CEO Stephen van Coller said “We are excited to have secured the success of the capital raise through the support of our major shareholders and interested underwriters. In the context of the legacy issues that the existing business has had to solve, namely the significant debt burden complicated by rising and onerous interest rates, repayments to OEM’s and the Special Investigating Unit (SIU), the significant support shown by existing and new shareholders is testament to the turnaround of EOH and the quality of the underlying core remaining businesses. It was always a strategic imperative to fix the capital structure of the business in order to take full advantage of the opportunities EOH has through its leading technology offerings and world class skills base. The rights issue and the resultant refinancing of the debt package as outlined will normalise the capital structure for EOH as promised to the market. Furthermore, our international certification as a TOP EMPLOYER underlines our global standard of people practices and further reinforces our ability to attract and retain great talent.”

EOH’s results for the financial year ended 31 July 2022 demonstrated a continued significant improvement in the financial performance of the business and its return to operating profitability, which has continued into the first five months of the 2023 financial year. Key highlights are: –

  • An 80% increase in continuing operating profit from FY21 to FY22 to R100 million
  • Continuing Revenue increase of 17% in H2 2022 compared to H2 2021
  • Continuing Revenue for the five months to December 2022 is ahead of budget and grown in excess of inflation
  • Continuing Gross Margins and adjusted EBITDA margins for the five months to 31 December 2022 remain in line with FY22

As a result of this financial performance the Board and management considered it appropriate at this time to complete the turnaround and solve for the inefficient capital structure through an equity capital raise, which was unanimously supported and approved by shareholders.

EOH is pleased to report that the rights issue has been de-risked through the support of major shareholders providing irrevocable undertakings to follow their rights, as well as underwriting commitments from both existing and new shareholders to subscribe for any shares not taken up by EOH shareholders.

Over and above their commitment to follow their rights, Lebashe has signed an irrevocable undertaking to subscribe for R100 million new EOH shares, being 76,923,077 shares at the rights offer issue price of R1.30. Lebashe’s shareholding in EOH after the rights issue and specific issue will be approximately 23.5%.

The terms of Lebashe’s A-share shareholding have been amended and extended to 30 September 2028, enabling and incentivising Lebashe to add value as a strategic partner to EOH and extending the life of the empowerment transaction, and the resultant benefits thereof to EOH, by five years. Lebashe’s voting interest including its A-shares will be approximately 30%, further securing EOH’s Level 1 BBBEE status.

Andrew Mthembu, Chairman of the EOH Board, said “I am extremely proud of this team and thrilled by the vote of confidence in EOH demonstrated by all stakeholders, including our existing shareholders, the underwriters and our now single banker. EOH has a strong investment case and I urge shareholders to consider following their rights and maintain their economic interest in EOH. I would particularly like to thank the Lebashe Investment Group for their continued support and belief in EOH. As a Board, we are looking forward to this next stage of our journey unhindered by the large legacy debt and interest burden and focusing on the growth of the business for the first time in many years.”

Megan Pydigadu, EOH CFO, added “Securing the success of the rights issue and capital raise will bring significant and immediate benefits to EOH. We will save approximately R100 million per annum in interest charges based on current interest rates, freeing up resources to invest in numerous exciting growth opportunities. It has been an arduous journey to get here, and I would like to thank all our stakeholders, in particular our customers and partners who have supported us throughout together with our 5000-plus staff members for their patience and tenacity in continuing to deliver world class technology solutions under very trying and uncertain circumstances.”

For the full terms of the rights offer please refer to the SENS announcement on 19 January 2023, here.

For Media queries or interviews please contact:

Aprio Strategic Communications

Michael Rubenstein

michael@aprio.co.za

0829037797

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PRESS RELEASE: EOH gains Top Employer status by building an empowering workplace https://www.eoh.co.za/press-release-eoh-gains-top-employer-status-by-building-an-empowering-workplace/ Tue, 17 Jan 2023 07:15:01 +0000 https://www.eoh.co.za/?p=16405 Johannesburg – The EOH Group is proud to announce that it has received Top Employer certification from the Top Employers Institute, the global authority on recognising excellence in people practices. The accolade demonstrates that EOH is succeeding in building a forward-thinking workplace that allows its diverse People to grow and thrive. It also signals [...]

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Johannesburg – The EOH Group is proud to announce that it has received Top Employer certification from the Top Employers Institute, the global authority on recognising excellence in people practices. The accolade demonstrates that EOH is succeeding in building a forward-thinking workplace that allows its diverse People to grow and thrive. It also signals that the Group is well-equipped to implement its growth strategy in 2023.

“It is a great honour for EOH to receive this coveted certification,” says EOH CEO Stephen van Coller. “The award indicates that our improved people and culture practices are in line with the highest global standards and that we are well on our way to making EOH one of the coolest places to work in the tech industry.”

“The Group is committed to building a culture and work environment where our people feel valued and have the opportunity to realise their potential. We have worked hard on our Employee Value Proposition as we believe our people are our key asset. So we are delighted that we have been recognised by a reputable global organisation as a business that puts its people first.”

EOH participated in the Top Employer programme to benchmark itself against international best people practices and obtain a roadmap for continuous improvement of its employee value proposition.

Malisha Awunor, EOH Group Head People and Culture, says this is only the start of EOH’s journey to become the most attractive place to work in the tech industry. “In future, EOH will work on enhancing these people best practices, and tailoring our culture to support our diverse people. The Group recognises the individuality of its people and follows a personalised approach to meeting their needs.”

“This award adds further credibility to the Group’s People survey results that showed 88% of respondents are proud to work at EOH and 84% of leavers would return to EOH for the right role.”

The certification as Top Employer is no mean feat. The process involves a detailed audit of a company’s performance across six Human Resources elements made up of 350 sub areas based on supporting evidence.

What is highly encouraging is the Group’s performance against global best practices in the following areas: business strategy, people strategy and leadership; and ethics and integrity and diversity and inclusion.

The Group’s outperformance in the areas of business strategy, people strategy and leadership can be attributed to its programmes and initiatives aimed at supporting and developing people in the company.

In the area spanning diversity and inclusion, EOH shone for its efforts to create a workplace where everyone is respected for being their true selves and doing their best work as a result. The Group has established an array of forums and platforms to this end, and it is a signatory to leading United Nations principles which promote these objectives.

“The Group considers all facets of its people in engaging them,” says Awunor. “EOH is building a workplace where we enable, grow, include and care for our people.”

MEDIA RELEASE ENDS

For media enquiries, contact:

Tessa.Kruger@eoh.com

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PRESS RELEASE: Lebashe agree to significantly increase strategic stake in EOH https://www.eoh.co.za/lebashe-agree-to-significantly-increase-strategic-stake-in-eoh/ Fri, 11 Nov 2022 16:35:27 +0000 https://www.eoh.co.za/?p=15906 Johannesburg: 11 November 2022: EOH’s recently released positive annual results for the year ended 31 July 2022 reflect a major milestone in the successful execution of EOH’s turnaround strategy. • EOH generated a total operating profit of R282 million for the year ended 31 July 2022 following a total operating profit of R147 million for [...]

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Johannesburg: 11 November 2022: EOH’s recently released positive annual results for the year ended 31 July 2022 reflect a major milestone in the successful execution of EOH’s turnaround strategy.

• EOH generated a total operating profit of R282 million for the year ended 31 July 2022 following a total operating profit of R147 million for the year ended 31 July 2021, an increase of 92%;
• cash generated from operations was equivalent to 100% of operating profit;
• operating profit from the Company’s continuing operations improved 82% on a restated basis to R100 million in FY2022 from R55 million in FY2021; and
• the Company recorded an improvement of 91% in total loss per share to 15 cents for the year ended 31 July 2022 from 166 cents in the preceding year.

As announced at the recent results presentation EOH is now proceeding with an equity capital raise of up to R600 million. The net proceeds of the capital raise will enable the Group to restructure its balance sheet which will result in a fit for purpose capital structure allowing the Company to focus on its well defined growth strategy.

Lebashe Investment Group, EOH’s strategic partner since 2018, has signed irrevocable undertakings to follow its rights on the shares it currently owns, which represent 13.06% of the issued share capital, as well as invest a further R100 million through a specific share issue. The combined investment is a clear vote of confidence in EOH’s future and strategy.

EOH CEO Stephen van Coller said: “We are thrilled by Lebashe’s additional investment into EOH. Lebashe has been an
incredibly supportive partner throughout the Group’s challenging turnaround journey. It is extremely pleasing to see
our strategic partnership deepening as we shift gears to Growth.”

Please refer to the detailed SENS announcement for further details here.

For Media queries or interviews please contact:

Aprio Strategic Communications
Michael Rubenstein
michael@aprio.co.za
0829037797

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EOH, the Special Investigating Unit and the Department of Water and Sanitation conclude settlement agreement https://www.eoh.co.za/eoh-the-special-investigating-unit-and-the-department-of-water-and-sanitation-conclude-settlement-agreement/ Fri, 11 Nov 2022 11:15:22 +0000 https://www.eoh.co.za/?p=15826 Johannesburg: 11 November 2022: The new EOH board and management has, over the last four years since appointed, taken its investigation into allegations of corruption and irregularities concerning it seriously. In this regard the EOH Group has transparently and publicly implemented robust actions to identify wrongdoings and has provided extensive co-operation with law enforcement and [...]

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Johannesburg: 11 November 2022: The new EOH board and management has, over the last four years since appointed, taken its investigation into allegations of corruption and irregularities concerning it seriously. In this regard the EOH Group has transparently and publicly implemented robust actions to identify wrongdoings and has provided extensive co-operation with law enforcement and regulatory agencies including the Special Investigating Unit (SIU).

Upon learning, in February 2019, of certain transgressions of several previous employees and board members of EOH between 2015 and 2017, the new board and management of EOH instructed independent law firm ENSafrica to significantly extend the scope of the forensic investigation into the suspected wrongdoing covering a period from 2012 to 2018. From inception of the ENSafrica forensics investigation, EOH has transparently and proactively reported wrongdoing to the authorities having submitted eight section 34 reports to the SIU between May 2019 and June 2020 and made detailed submissions to National Treasury and SITA as well as the Financial Intelligence Centre.

On 31 May 2019, EOH reported the wrongdoing to National Treasury and proposed to compensate the State for identified irregularities regarding the Department of Water and Sanitation (DWS) contract. As part of this process, and after having concluded the full detailed analysis, EOH proactively made contact with the SIU in July 2020 to discuss firstly, what the analysis uncovered, secondly what work was done for value and thirdly to discuss compensation for aspects of the contract where no value was derived in respect of the DWS contract.

On the 5 August 2021 there was a Government announcement regarding the SIU’s Proclamation for an investigation focusing on the procurement of, or contracting and implementation of four Information Technology (IT) contracts that were awarded between 2012 and 2017 by the Department of Water and Sanitation (DWS) to EOH Mthombo, (a wholly owned subsidiary of EOH), to the value of R474 million.

EOH and the SIU engaged over several meetings and discussions with a view to unpacking the details of the analysis and as outlined above, to agree a quantum for the portion of the contract where EOH Mthombo received undue benefit for the aforementioned DWS contract.

After further engagements, the SIU, DWS and EOH reached agreement on an amount which all parties believed to be fair and equitable. The terms of the agreement are set out as follows:

  • An initial upfront payment of cR65m which relates to duplicated software licenses which will be refunded; and
  • The remainder of an amount of cR112m to be paid over a period of 36 months commencing in January 2023.

As disclosed in previous communications, SENS and results announcements, EOH has fully provided for this settlement in its financial accounts and confirms that it will have no impact on the Company’s income statement.

EOH Group Chief Executive Officer Stephen van Coller said “The EOH Board and Executive leadership express their gratitude to the SIU and DWS for their professional engagement and in working with EOH to reach a settlement agreement, and in so doing concluding on the legacy contract issues related to the ENSafrica forensic investigation and the DWS matter in particular.”

The new EOH leadership remains committed to doing business ethically as well as being a good corporate citizen.

 

For Media queries or interviews please contact:

Aprio Strategic Communications

Michael Rubenstein

michael@aprio.co.za

0829037797

 

 

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